For example, the etom telecommunication business process decomposition gives around 400 processes at level 3. It can also be used to develop new organizational processes by using the etom framework as is, by using only parts of it or by extending the etom framework. A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin thesis director dr. However, in practice it is the next level the level 2 decomposition of the. Reporting, revenue assurance, payroll, book closings, tax planning and. Business process framework decomposition level mef. Figure 32 business process framework level 0 view of level 1 process groupings 26 figure 33 business process framework ops vertical process groupings 29 figure 3 4 business process framework operations horizontal functional process groupings. The level 3 and level 4 decompositions obviously could not fit into such a diagram, and so for this detail you would need to reference the voluminous etom documentation.
Therefore the etom framework can be seen as an effective tool to address the challenge of effectively capturing. It encompasses all process elements including horizontal and vertical process groupings and their decomposition from level 1 to level 4 processes. There are many techniques that can be used to decompose a process in its constituent activities. This booklet provides some basic information about the faculty of computer and information science of the university of ljubljana. Introduction to etom telecommunications oss and bss.
An ebook reader can be a software application for use on a computer such as microsofts free reader application, or a book sized computer that is used solely as a reading device such as nuvomedias rocket ebook. Each process shown in the level 2 model is further detailed through process decomposition. A clear and detailed business process map or diagram. The graphic representation of a business process framework etom model consists of rows and columns, the intersections of which denote specific business processes. Please note that while security management is specifically captured as level 2 process in the enterprise risk management area of the etom, the security management use cases span enterprise management, strategy, infrastructure lifecycle management, and product lifecycle management sip, and operations as well. This business process framework also known as etom suite release. The process structure of etom embodies hierarchical decomposition, which enables an enterprises business processes. Frameworx contracts can be seen as extensions of application programming interface api specifications. This would lead to a potential of between 10 thousand and 100 thousand interfaces at a level 5 of decomposition, which i. Understanding process flows etom level 1 view etom hierarchical decomposition level 2 level 3 level 4 4.
The faculty is the leading institution in the field of computer and information science in slovenia. A streamlined enterprise architecture for bpm and soa. In theory the maximum decomposition level is limitless however in practice we do not see decompositions above level 7. Current version of etom v8 decomposes the process elements until level3. Robert bratulic, digital business architecture engineering transformation. While 1page flow examples may be too high level for some, you can use these as a starting point, and then either add etom level 4 blocks, or your own detail mapped inside the etom blocks.
Defines business activities distinguishes operational. This procedure can be continued at lower levels as required. It provides further detail concerning the etom through definition of the process. The tm forum is an international association for telecom operations and systems.
The popular etom poster does show level 3 decompositions on a 2. Faculty of computer and information science university of. This led to limit the exposed etom proces ses to level 3 and to implement sub processes via internal java methods. Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4. Looking at other decompositons like ibm s component business modeling which is a two level decomposition or telemanagement etom business process framework we get an average of 7 to 10 elements at each level of decomposition. The focal point of the etom framework is on the core customer operations processes of fulfilment, assurance and billing fab. Operations map or etom for short describes all the enterprise processes. Apqc has 1,500 activities defined at level 4, and if we pushed etom to a further decomposition, at a level 4 we have around five to seven times 400, or 2,500 tasks. Ahmed selim project manager,ericsson canada 392017 1 2. At level 4, the number of tasks will be between 1,000 and 10,000. Business process framework gb921 addendum p, version 4.
Telemanagement forum etom business process framework. There are some level4 decompositions but level4 is not common yet. In this case, we are able to move from a manualintensive, inconsistent, inflexible. Telecommunication business process etom flows 50,596 views. This is similar to how process decomposition can use semantic analysis. The business process framework etom provides a sound starting point to capture requirements in the form of use cases high level use cases typically use level 2 processes, while detailed use cases use level 3 and 4 processes. For the etom framework, all subsequent levels of process decomposition are. Framework, etom level 1 3 already exists as a standard. The two main techniques used to analyze existing organizational processes are through process interaction and. Telecom operations map, tmf, gb910, evaluation version 2. Level 4 business process framework etom priority survey. Course id course title etomsid etom and sid workshop. This is achieved by analyzing each process and subdividing its functionality into lower level processes.
A comprehensive course and simulation projmgt, 5 days. It provides further detail concerning the etom through definition of the process elements within the etom business process framework, at several levels of detail. The frameworx information is the shared informationdata model sid. This course is intended to provide an overview of frameworx. This addendum details the frameworx domains and provides the level 4,5,6 and 7 decompositions and descriptions for each of these domains process groupings.
A practical approach to the operation of telecommunication. Enhanced telecom operations map etom social networking. Has specific inputs and outputs uses resources is usually limited to one. Mapping etom processes to organizational structure company may decide to map various level 2 process elements to different departments etom gb921g 32.
In addition, huawei dominates the areas such as policy managementapplications, sid modeling, big data, cloud migration, cem, ensuring the future evolution of bssoss. The business process framework is an operating model framework for telecom service. Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined the main purpose behind business process mapping is to assist organizations in becoming more effective. Level 4 business process framework etom priority survey default section the business process framework etom is not currently specified below level 3 in the decomposition hierarchy, and we are now seeing some level 4 process elements being introduced which will be published as they are agreed. The root is broken down into no more than three levels of detail. The etom enhanced telecom operations map, pronounced eetom is the frameworx business process framework. Archetom is a etom based process modelling tool that provides a business process framework based on the etom model. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. Frameworx training etom training, business process framework training by mildaintrainings, this course is intended to provide an overview of frameworx. Each business process framework process is supported by descriptive text. Level 3 process elements may be decomposed into level 4 process elements for the business process framework, all subsequent levels of process decomposition are level 4, since decomposition level does not necessarily mean the same level of detail from one process decomposition to another.
The business process framework for the information and communications services industry, gb921, release 3. Business process framework etom concepts and principles. Enterprise level of detail at the enterprise level, the root of the function chart may contain the name of the organization or a major function or subfunction within an organization. Leveraging level 4 process elements and process flows for support of itil.
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